I wish I would have read the reviews before ordering from this company. How do I check my tracking to see where my package is!! Ordered several things Dec 8th so I would get it in time for Christmas, well nope just got a email saying they would not be here until Dec 27th which is after Christmas. Hey, Morgan. We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. Get 50 Personalization Mall coupon codes and coupons for January 2021. Ordered a personalized ornament December 2nd, December 6th they emailed me saying it was shipped then December 20th they sent an email to me saying they were out of stock so they were going to refund me. Personalization Mall has a consumer rating of 1.66 stars from 368 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. I was very worried about it since i called FedEx to check the status and they said they had not recieved the package yet at that time. Still waiting on my package....when is it coming? Rest assured, we do still expect your order to arrive in time for Christmas. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! Upcoming Occasions. Ok this place is the WORST. Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. Thanks for your continued patience, Betty. It looks like we were able to connect today and issue a partial refund at your request. Only the latest review will count in the company's TrustScore. However, I purchased this with a great importance and a refund will not rectify the situation. I placed an order on December 1st. I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. This is absolutely ridiculous! 99 ($0.79/Ounce) I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. Will never order from them again. I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. Product is great. I ordered a gift 13 days ago called “#1 dad personalization” from personalizationmall.com. Not the greatest first impression. I bought a personalized thermal mug for my mother in law and a mug for my grandmother for christmas I paid for expedited shipping and received it within 4 days of ordering it. Just that response let me further no they could care less about the meaning behind this purchase. Like I said worse company ever.Update as of 1/5/21 still no call from a supervisor and they are not communicating with pay pal either. Ile gwiazdek dał(a)byś Personalization Mall? As of 12/27, still no package and no delivery date. A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! I was very amazed when i saw the products. Online Shopping in Burr Ridge, IL. Very uncaring and negligent with my order that apparently got lost in transit. We have Personalized Gifts for all of Life's Celebrations! DO NOT SHOP HERE. Hello, Cecilia. We wish you and your family a happy holidays. This fragile item was barely wrapped in any packaging material, of course it was going to break! It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. It arrived in New Jersey December 8th. We again apologize for any frustration regarding your order. I was promised my items for December 1st. | Read 41-60 Reviews out of 489 Right now I wouldn’t even give them a 1 star review. #1 star - The shipment time travel claims to be still in the facility. Join the 489 people who’ve already reviewed Personalization Mall. I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. At this point they can keep the order just process my full refund. Reported anonymously by PersonalizationMall.com employees. 11,120 talking about this. I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). Hoeveel sterren zou jij Personalization Mall geven? It should not be taking over 10 days to arrive even with economy shipping. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. Hey, Charlene. BUT they choose to ship with the least expensive most unreliable shipper. We are thrilled to hear you are enjoying your personalized gift. It has been sitting in Atlanta USPS since Dec 8th and I have emailed you about 8 times on this problem the past two weeks and order ##615718179 which I ordered on 12/12. *** just some suggestions for this company. Hey, Courtney. This service is a joke! Hey, Joel. Much MORE THAN BEFORE!!) I haven't gotten and emails stating they have been shipped or anything. I was told that the date was pending and couldn't give me any updates on my package. I tried to call customer service. On December 22, i got and FeDex Tracking number. I have placed 3 orders since 11/30 and received all 3 orders. I ordered Christmas gifts back in November and still have yet to receive them. I tried emailing and they come back "unable to deliver". Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. Recent recommendations regarding this business are as follows: "Do not order from Personalization Mall if … Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. I still dont have them and it is 12/21. I am in New York! Ordered on the 12th and was told it would arrive in 7 business days. I made my Christmas gift purchase 3 weeks ago. I trusted PM with my Christmas order because they are a part of such great companies like 1-800-Flowers, Harry & David, and the Popcorn Factory. According to the tracking number for USPS and pitney bowes, the website states....."Arrived Shipping Partner Facility, USPS Awaiting Item" since 12/4/20. Loading cart contents... View Cart Checkout > Occasions. the only reason I am giving them a 1 on the ranking is there is no 0. It looks like we were able to connect today and resolve your issue to your satisfaction. I will able to give my family this WONDERFUL GIFT tomorrow!! Valentine's Day . I called customer support and emailed them but couldn't reach anyone. Thanks. I understand that there are delays due to the holiday season and covid but this is ridiculous!! The customer service rep is saying my first order was received via fed ex on the 15th. While their merchandise is cute, the aggravation isn't worth it. Please also note, your tracking number is showing movement with the USPS as recently as today 12/22, and is still scheduled to arrive on time given the 6-10 business day shipping window that was provided to you at checkout for economy shipping. ! i want to praise the people who worked on the products. I ordered two gifts off of here for my parents (the customizable heart plaques), and then read reviews and I was honestly kind of nervous after doing so. We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. Calling doesn't help because they never answer. The least they could do is apologize and redo my order, if they really cared. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. Could you please provide your order number so that we can assist you further? Thanks, Joel. I will advise others to do the same. However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! Hello, Chuck. They refuse to help you. I am seeing some recent movement on your tracking info as recently as today 12/22. They will reach out directly if necessary. Then December 7, 8, 9, 10 and so on. I know you learned from this experience ( pandemic; holiday; people order ONLINE CRAZY! Do not buy from this company. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. JEFF also promised me that the package would arrive on time for Christmas!I used the FedEx tracking number to check the status. We appreciate your continued patience, Charlene. Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. We appreciate your reaching out and providing your feedback. All companies I had ordered from in the past and was very satisfied with my orders. I hate to even give them 1 star!! No gifts to give nephew on bday. What a rip-off. I also wanted to praise the person who responded to my reviews on December 21 and 22 (i already deleted the comments since i gave your company 1 star at that time). Hello, Catherine. I DON'T TRUST YOU. They have made several inaccurate statements...I have no patience and zero expectations from them. I find it the easy route to offer a simple apology and refund. Únete a las 472 personas que ya han opinado sobre Personalization Mall. They put you on hold until you give up and hang up. They will reach out directly if necessary. THEY LOST MY PACKAGE...). They billed my credit card on the day I ordered it, November 27th!!! They will reach out directly if necessary. THIS WAS TO BE A XMAS GIFT. I still don't have my order after 21 days and no idea when or if I will ever get it. Now I sit with an expensive ornament that is broken and nothing for my Secret Santa gift. Never will place an order thru this company again. Emails, emails, excuses, however I still have not received my order. At Personalization Mall you'll find exclusive designs and options you won't see anywhere else. I guess that will be ruined now. Happy holidays, Alicia. I can't believe I have to give a star rating to something I believe is a huge scam. I could’ve driven the hour and a half to Monroe NJ and gotten it myself. We had seen other, non-personalized cutting boards with handles cut into the underside, at the ends. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. Same things I am reading happened to me....my item arrived broken last Saturday, 12/19. Emailed the company the night it came, no response. He let me know that he thought my orders had been lost by carriers, so he entered the replacement for me. Thanks for reaching out and providing your feedback. You can’t get any service over the phone and they never call you back. Never ordering again. I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. I tried contacting the company and have never received a response. I will forward your order details and comments to our customer service management team immediately for review. Can you please provide your order number so that we can assist you further? Thank you all!! En España, Personalizationmall.com ocupa el puesto 495.214, con un estimado de 173.310 visitantes mensuales. I will never buy from this company again. The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. It is now 12/23/20 and I have yet to have my order or a simple response from my emails. Ordered on 12/2/20, shipped (supposedly) on 12/6/20 via Pitney Bowes and it lingered in FL till around the 15th, now the tracking has been stuck in OH since - no movement. While shopping at personalizationmall.com, you’ll easily find a … It is December 23rd. Before I purchased the item, I was guaranteed delivery by 12/21. And I will be reporting them to the Better Business Bureau. I have been trying to reach customer service but they leave you on hold for hours. I was able to check status on my order. 1-16 of 271 results for "personalization mall" Skip to main search results Eligible for Free Shipping. Fortunately, I had another gift to give my son so he would at least get one gift for Christmas. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. If I could give 0 stars I would. I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. After putting my review on this site, I got a response from Personalized Mall. Impressive!!! Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. It looks like you were able to connect with one of our customer service associates yesterday regarding your concerns. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. I too will be calling the BBB. You may continue to request a refund via email or phone with our customer service team if you so choose. I am now requesting a refund and filing a complaint with the BBB. It has been sitting one state over for over 2 weeks??? We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. I only received part of my order. They should have reached out to me so we could have intervened sooner. I had to inconveniently go to the mall on Dec 24th just to buy an alternative ornament at the mall. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. © 2021 Trustpilot, Inc. All rights reserved. They will reach out directly if necessary. Hello, Dara. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. Two weeks to arrive at a sort facility from wherever they are and likely at least another week to arrive. Hey, Georgiana. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. Personalization Mall surprisingly allows anyone who is willing to visit their site to use this Coupon Code. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. Same as almost every other reviewer here. A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. LIE. Very disappointed. Emailed them and got no response. I will not be doing business with this company again. Classic bait and switch. I am going to forward your order details and comments to our customer service management team immediately so that they can review further. Hey, Breanna. I want to make people aware of the bad reviews this company holds based on these exact matters. Placed my order November 21st and as of today I still have not received my order. Hello, Joanne. Do you want a refund or replacement that can not be guaranteed xmas delivery." I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. Do not buy anything from this site it’s a total rip off and no customer service at all. They are doing VERY GOOD JOB and deserve 5 stars. We have Personalized Gifts for all of Life's Celebrations! The WORST customer service EVER!! After I purchased (no returns), now the delivery date was pending. I have emailed 4 times requesting a refund without a response. 516 mil Me gusta. Oh my goodness. Well, you guessed it -- no handles! They are quick to take your money but yet you can’t get your items. Might as well of been wrapped in a paper towel. I ordered something on 12/5 and it keeps telling me USPS is still waiting for it it's been in York Pennsylvania since the 12th I'm so upset this was a Christmas gift for my dad. Horrible company buyer beware. Personalization Mall has a consumer rating of 1.74 stars from 264 reviews indicating that most consumers are generally dissatisfied with their purchases. Dołącz do 263 osób, którzy już to zrobili. Personalization Mall sells the VERY WORST merchandise I have ever seen. Feb 18, 2020 7:19AM EST (RTTNews) - Bed Bath & Beyond Inc. (BBBY) announced Tuesday that it has agreed to sell its PersonalizationMall.com business to … Terrible place. It all arrived yesterday and the quality was just amazing. Ordered christmas gifts 2 weeks ago dont have them either. I sent an email and again have not heard anything regarding my order. The customer service has been extremely terrible. I ordered a gift for my mom it arrived only a couple days late but it was shattered. Secondly, i also gave 5 stars for Jeff Chun who put his efforts to solve the issues. They gave me delivery day "December 21". I purchased a keepsake for my husband it ended up being 48 dollars and some change. PersonalizationMall.com benefits and perks, including insurance benefits, retirement benefits, and vacation policy. Products were OK but the shipping is the worst I've seen anywhere. Personalized bath towel ($29.00) looks like the design was spray painted on. Personalization Mall is a great place to shop for wonderful Anniversary, Birthday, Wedding, Mother’s Day, Father’s Day, Graduation, Christmas and Valentine’s Day gifts that are truly memorable. It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. We are very sorry to hear about these issues with your order and can definitely understand your frustration. Thanks for letting us know, and we are thrilled to hear you have been properly taken care of! Ordered gifts for a 21st bday on 11/30. So, my item has not moved since 12/4/20?? I ordered way ahead of time just to aviod such issues. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. You always get FREE Personalization! Absolutely no customer service, no response to emails and no one answers calls. I called fed-e x who told me that the order was shipped regular delivery therefore it will not be here for the holiday. Today is December 22nd and my order still not here. 8,294 talking about this. Ordered some Christmas and bereavement gifts on November 28, 2020. Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. This is just bad business. This place is a rip-off. December 6th still not enough time for Christmas delivery. I keep checking the shipping information, but USPS doesn't show even having received my order. Personalization Mall. My gift location? Hey, Alicia. I will definitely be writing another review!!! On 12/15, I got a message saying that it was shipped. On hold at hours at a time. Thanks for your continued patience, Jennifer. I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. Still no help in tracking the package or them showing any concern at all. If there is anything else we can do to help please let us know. It said "lable created," but i did not see it moves like last time. Sluit je aan bij 229 anderen die al een review hebben achtergelaten. I will call my credit card to dispute their charges. Customer service appalling. The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? I gonna tell you all details what happened...Nov 29, i ordered some items from this company. Just nasty. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. I'm going to forward your order details and comments to our customer service management team immediately so that they can review further. Today's top coupon code: Free Economy Shipping on $100. I placed my order on Nov 28th & still have not rec'd it. This place is the worst ever. Twoje doświadczenia mają znaczenie. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. I'm so excited to gift these items. Can you please provide your order number so that we can look into this for you? I will forward your order details and comments to our customer service management team so that they can review this. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! Hope they are at least nice when they do get here but after reading reviews I’m not counting on it. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. Those heart keepsakes are indeed beautiful! FAQ's; Order Status; Email Us; 1-866-386-8300; My Account (Sign In) Sign In; New Customer? No one to pick up phone and wont reply to emails. I sent an email, and still haven’t received a response. And you can preview your personalized items to see exactly how they will look before placing your order. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. I should not be initiating inquiry. They absolutely do not respond to emails. No respose, or updates or anything!! You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! Did not arrive by Christmas! I placed an order on Dec 7 and it still hasn’t arrived. Where is my order????? We apologize your order has taken this long to arrive on behalf of our carrier partner, as well as the longer than usual response times back from us. Your experience can help others make better choices. Haga clic para ver otros datos sobre este sitio. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 368 of 3108 in E-commerce category. Can you please provide your order number so that we can assist you further?